South Coast Nannies is located in Nowra, on the NSW South Coast. Our Vision is to bring quality, professional childcare services to our region.
We provide a range of tailored babysitting and nanny services for visitors to the NSW South Coast and Southern Highlands Regions, enabling visitors with children to have some child-free time.
Our Agency is a family owned business of twin-sisters Melinda and Richelle Robertson. South Coast Nannies was established in 2014 as a direct result of the growth of areas which were serviced by Melinda’s first Agency- Daisycare Nanny Agency (established in 2010).
We acknowledge that we have a unique opportunity to provide a strong support system for the children, creating positive memories for our visiting families and ensuring that our services are of a high quality standard.
The Nanny Industry itself is unregulated and unlicensed- children are at risk from cut-price Nannies hired from unregulated online sources who do not provide quality assurance with the screening of their applicants, training or follow ethical business practices.
We are part of groups who are committed to providing excellence in the services and products delivered, and conduct ourselves and our business in an ethical manner.
Melinda’s career background is over 30 years’ experience working in the Child Care Industry and as a private Nanny. Melinda’s first Nanny Agency was a result of the National Enterprise Incentive Scheme (NEIS) where she was accredited in small business training (Certificate IV in Small Business Management), income support, business mentoring and received support from a NEIS provider during the first year of launching her business. She has continued her professional development by obtaining the Certificate IV in Venue and Events and Certificate III in Business Administration.
Richelle’s business background is over 10 years experience with bookkeeping, in-house management and training skills and she has worked for numerous marketing and promotional staffing agencies in Sydney and Melbourne. Richelle’s knowledge and experience was necessary to drive the business forward in 2011. She improved the in-house management policies and procedures, and utilised resources to assist with the back-end of the business. The priority was to protect and empower Nannies and foresee the risks for Nannies, visitors and employers operating in an unregulated industry.
Klara’s career background is 25 years’ experience in the Early Childhood Sector in relation to families, children, centre management, and works as a Wedding Team Leader, Nanny and Babysitter. She is our Office Coordinator and Nanny Recruiter and oversees the Nanny applicants and the coordination of Kits for Wedding/Events. Klara’s contributions both personally and professionally have assisted our Agency with bench-marking our policies and procedures in line with formal Child Care standards.
Our Vision Statement- ‘Delivering Peace of Mind’ encapsulates our customer service philosophy and our ‘Points of Culture’ articulates our business’ values, ethics and standards.
Our commitment to our community and visitors is to represent the Nanny Industry, the Tourism Operator collective and our region by adhering to ethical business practices. Our agency prides itself on solid and ethical business practices within our local community, and with national and international clients.
SCN’s point of difference is that we are a reputable business committed to the highest standards of business practice with responsibility for protecting our nannies, babysitters and businesses within the community, and most importantly for the families who live in or visit the region.
Since 2011, South Coast Nannies has consistently been recognised through various Award Programs as an outstanding performer in childcare services on local and national levels.
We continually seek opportunities to learn, evolve and improve upon our role within our business and use the Awards processes as an opportunity for personal and business growth and development. Through these processes we are able to reflect upon and gain valuable insights into the Tourism Industry to improve our unique and high-quality services.
The Awards process is our opportunity to showcase our business and highlight the importance of the Nanny Industry within the Tourism Industry.
As a Child Safe Organisation, many of our systems and procedures are based on formal childcare requirements (ratios, forms, risk management, screening of applicants) and are designed to create a safe environment for all involved.
At an industry level, SCN is recognised as an “outstanding performer”. We are Accredited through the Australian Tourism Accreditation Program, which certifies that our Tourism Business specifically meets the quality assurance criteria. We are a member of Ethical Wedding Professionals, Australian Nanny and Child Safe Associations and strictly adhere to their code of conduct and performance standards. We are committed to exceeding consumer expectations with high quality customer service and the highest standards of business practice.
Behind every great business, there’s a great team.
Our commitment to excellence starts with the selection and training of our Nannies. Applicants require Childcare/Teaching/Nursing qualifications, are subjected to thorough background checks, and complete an Induction and Training Program which includes embracing our points of culture, principles and business ethics.
All Nannies must have more than two years of experience working within the Childcare Profession, professional qualifications in Childcare, Teaching or Nursing, First Aid and are Working with Children Checked. We undertake in-house training, regularly evaluate staff within the workplace and undertake formal staff reviews to assist with the development of the educational careers of our Nannies.
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